Returns & Exchanges

At kukirin-scooter, we want you to ride with confidence, which is why we offer a 14-day return window for all unused scooters in their original packaging. We are committed to ensuring your satisfaction and providing a straightforward process for all product returns and exchanges.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a brief explanation of the reason for your return.

2

Documentation and Approval

Provide clear photos of the scooter's odometer and the current condition of the original packaging to receive your Return Merchandise Authorization (RMA).

3

Secure Packaging

Carefully pack the scooter and all included accessories back into the original box to prevent damage during transit, ensuring the RMA number is visible.

4

Inspection and Refund

Once our warehouse team inspects the returned unit to verify its condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing